Customer Supplied Item Poilcy

longhorn Stitching Co is not responsible for replacement/reimbursement should customer supplied items become damaged in the embroidery process.

Your product(s) is/are your responsibility. Customer Supplied items cannot be guaranteed in any way. In the event of an error or damage to the item, we will not be able to replace the item nor issue a refund for any materials used or the time spent on the project.

Longhorn Stitching Co is not responsible for any uncontrollable manufacturing mishaps, such as machinery malfunctions, unexpected performance of customer supplied items, etc. Longhorn Stitching Co is not liable for replacement of/reimbursement for supplied items damaged in the embroidery process.

You as the customer will be responsible for shipping and shipping charges to get the item(s) to Longhorn Stitching Co. The information for shipping will appear on the invoice emailed to the customer. If you would like to drop off the item(s) in Waco, TX please add that on your Custom Quote Form. The turnaround time of 10-15 business days will start after the item(s) are received by Longhorn Stitching Co.